Customer Service

Customer Service

Key Account Management Programmes

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We know that in today’s highly competitive global marketplace, the pressure on our customers’ organisation to find new ways to create and deliver value to their customers grows ever stronger.

We are aware that there is a growing recognition that it is through logistic efficiency and effective management of supply chain that the twin goals of cost reduction and service enhancement can be achieved. In fact, some called it the next productivity frontier in business management.

However, any cost reduction initiative undertaken by just focusing at reducing the cost of product or raw material would not result in significant and sustainable cost savings in the long run. This is because the product cost is only part of the total procurement cost or cost of acquisition in supply chain management.

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We can provide supply chain improvement programme, a value-added service from LKH, with the aim to help our customers to identify viable areas for long term cost savings/or cost avoidance beyond just product cost saving.

We envisage that this partnership programme can enable both parties (customer & vendor) to identify areas for collaboration to achieve improvement goals in supply productivity and efficiency in current supply chain activities.

 

 

               

Sourcing & Procurement Support

Strong Services and Product Support

Our foremost priority is to ensure hassle-free services to our customers. We want to be the preferred first-stop shop in the mind of our customers by continuously listening to their evolving needs for industrial products and solutions, from the first element of electrical distribution to the final connection to the load.

At the same time, we are building upon our position advantages through people, processes and technology, as the preferred value-adding distribution platform for our suppliers and business partners.

All these have given us the impetus to continuously seek out new products/services by establishing new contacts with leading industrial manufacturers and solutions suppliers locally and worldwide to provide more choices for our customers.